FAQs
Frequently Asked Questions
Find answers to common questions about Fiyonk Fine Jewelry orders, gold jewelry care, shipping, returns, sizing, materials, and customer support.
What type of jewelry does Fiyonk Fine Jewelry offer?
Fiyonk Fine Jewelry offers carefully selected fine jewelry and gold accessories designed for everyday wear, special occasions, and meaningful gifting. Product details, including metal type, stone information, size, and finish, are listed on each product page.
Are your jewelry pieces made with real gold?
Each product page includes specific material information, such as gold karat, gold plating, gold vermeil, or other metal details when applicable. If you are unsure about a product’s material, please contact us before placing your order.
How should I care for my gold jewelry?
To help preserve your jewelry, avoid direct contact with perfume, lotions, harsh chemicals, chlorine, salt water, and excessive moisture. Store each piece separately in a dry place and gently clean it with a soft, lint-free cloth after wear.
Can I wear my jewelry every day?
Many fine jewelry pieces are suitable for everyday wear, but proper care is important. Remove your jewelry before swimming, showering, exercising, sleeping, or using cleaning products to help maintain its shine and finish over time.
How do I find the right ring, bracelet, or necklace size?
Please review the size, length, and measurement details listed on each product page before ordering. If you need help choosing the right ring size, bracelet fit, or necklace length, contact our customer support team and we will be happy to assist.
Do you ship to the United States?
Shipping availability, delivery options, costs, and estimated timelines are shown at checkout based on your order and delivery address. After your order ships, tracking details will be sent to the email address used at checkout.
How long will it take to receive my order?
Processing and delivery times may vary depending on the item, destination, carrier, and seasonal order volume. Please check your order confirmation and tracking email for the most accurate delivery updates.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible at fiyonkjewelry@gmail.com. Once an order has been processed or shipped, changes and cancellations may no longer be available.
What is your return or exchange policy?
Return and exchange eligibility may depend on the item condition, product type, and order status. Jewelry should be unworn, unused, and returned with its original packaging when eligible. Personalized, custom, final sale, or hygiene-sensitive items may not be eligible for return or exchange.
What should I do if my order arrives damaged or incorrect?
Please contact us right away at fiyonkjewelry@gmail.com with your order number, a clear description of the issue, and photos of the item and packaging. Our team will review your request and help with the next steps.
Do you offer custom jewelry or special requests?
Custom requests may be available depending on the design, material, and production requirements. Please contact us with your preferred style, size, material, and any reference details so our team can review your request.
How can I contact Fiyonk Fine Jewelry?
You can contact Fiyonk Fine Jewelry by email at fiyonkjewelry@gmail.com or by phone and WhatsApp at +90 539 650 67 46. Our physical address is 30 N Gould St #43801, Sheridan, WY 82801, United States.